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Refund and Returns Policy

Effective Date: August 5, 2026

1. Overview

This Refund and Returns Policy applies to all home storage gadgets, including underbed storage boxes, desktop cabinets, luggage storage bags and all other organization products purchased via our official website www.homeplusbox.com, operated by HOME PLUS d.o.o. za trgovinu i usluge. As a brand trusted by 105K+ happy customers, we design and curate every space-saving home organizer to help you turn cluttered living spaces into neat, cozy, well organized areas. We want you to be fully satisfied with every tidying product you order from our store, and we have established clear, fair terms for all return and exchange requests. ‌Please note explicitly that we do not process any pure “refund only” requests without the return of the purchased physical product, unless the item arrives damaged beyond use during delivery and a formal return shipment is not logistically feasible‌, in line with the terms laid out in this policy.

2. Eligibility for Return Requests

To qualify for a valid return, your request must meet all of the following criteria:

  • Your return submission must be sent within 30 calendar days from the date you successfully receive your home storage product, calculated based on the signed delivery confirmation record from our logistics partner.
  • The returned item must be in its original, unused, resalable condition, with all original factory packaging, user manuals, included accessories and tags completely intact. Products that show signs of assembly, installation, wear, accidental damage, misuse or non-original modification will not be accepted for return.
  • You must provide a valid proof of purchase from www.homeplusbox.com, including your original order number, to verify that the item was officially purchased from our platform, rather than from an unauthorized third-party reseller.
  • Custom made, personalized home storage products that are manufactured or engraved exclusively to match your specified requirements are not eligible for return, except in cases of confirmed production defects on our part.

3. Strict No “Refund Only” Rule

We explicitly do not approve any full or partial refund only requests where you choose to keep the purchased home storage item without returning it to our designated return facility. This rule applies to all valid order scenarios including, but not limited to cases where you mistakenly ordered the wrong size of underbed storage box, found the desktop cabinet does not match your desk dimensions, changed your mind about the luggage storage bag after receiving the package, or no longer need the organizer product after you open the parcel. Any customer who submits a refund only request without returning the physical product will be notified clearly of this policy, and we will not process any monetary reimbursement until we receive the full returned item at our warehouse and complete the quality inspection process. We make this rule clear to ensure fair, sustainable operations that allow us to continue offering high quality, affordable home organization products to all 105K+ of our trusted customers.

The only narrow exception to this no refund only rule applies to extremely rare delivery situations: if your home storage product arrives completely damaged, crushed, soaked or destroyed during transit to the point that it cannot be salvaged at all, and returning the completely destroyed damaged item poses significant logistic safety or cost barriers that far exceed the actual value of the product, our customer support team will evaluate your case individually after you submit full unboxing photos and video evidence, and may process a full refund after official confirmation that return of the destroyed item is not feasible.

4. Return Process Step by Step

Please follow the clear official steps below to submit and complete your valid return request:

  1. Send a return application email to our support team at demar@homeplusbox.com, with your full order number, the name and SKU of the home storage product you wish to return, and a clear description of the reason for your return.
  2. Our support team will respond to your request within 3 business days, send you the exact designated return address for our warehouse, and confirm whether your return meets the eligibility requirements outlined in this policy. The return address provided will be clearly listed as Josipa Jurja Strossmayera 173, 31000 Osijek, Croatia.
  3. Pack the unused, intact home storage product securely in its original packaging, ship it to the address provided by our team, and send us the tracking number of your return shipment once the parcel is dispatched. For orders where the return is caused by our confirmed product quality defect, we will cover the full cost of your return shipping, and provide you with a pre-paid shipping label to use. For returns submitted due to personal preference changes or incorrect order selection, the customer is responsible for covering the full cost of the return shipping fee.
  4. Once our warehouse team receives your returned item, we will complete a full quality inspection within 5 business days. After we confirm the product is eligible for return, you can choose to receive a full store credit equal to the full value of the product, or request an even exchange for a different home storage organizer from our curated new arrivals or bestselling collection. You will not be approved for any refund only compensation if you choose to keep the original product.

5. Damaged and Defective Items

If you receive a home storage product that has confirmed production defects, missing included accessories or obvious factory damage, please contact our support team within 7 calendar days of delivery, providing clear photos and unboxing video that clearly show the exact issue with the item. Our team will verify the case within 48 hours, and arrange a free replacement product to be shipped to you without any extra cost, or provide you with a full store credit covering the full amount of your purchase.

If you have any questions or concerns about this Refund and Returns Policy, you can contact our customer support team anytime via email at demar@homeplusbox.com, call us on +385 99 193 4364 during our working hours, or send correspondence to our physical office at Josipa Jurja Strossmayera 173, 31000 Osijek, Croatia. We are always dedicated to helping you sort out any issues and enjoy a smooth, pleasant shopping experience while you discover our storage gadgets and tidy your home.