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Privacy Policy

Effective Date: August 5, 2026

1. Introduction

Welcome to www.homeplusbox.com, operated by HOME PLUS d.o.o. za trgovinu i usluge. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you visit our e-commerce platform dedicated to curated home storage gadgets, including underbed storage boxes, desktop cabinets, luggage storage bags and other space-saving organization products. We are committed to safeguarding your privacy and ensuring that all your personal data is handled in full compliance with applicable Croatian and European Union data protection regulations, including the General Data Protection Regulation (GDPR). By accessing and using our website, you acknowledge that you have read, understood and agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We only collect necessary personal information that helps us deliver a smooth, secure and personalized shopping experience for our home organization product customers. The categories of information we may gather include:

  • ‌Account and Order Information‌: When you create an account on www.homeplusbox.com or place an order for our home storage items, we collect your full name, billing and shipping address, email address, phone number, and order details such as selected products, purchase history and payment preferences.
  • ‌Payment Information‌: We do not store full credit card or payment card details on our internal servers. We work with PCI DSS-compliant third-party payment processors to handle all transaction data securely, only retaining the necessary confirmation of successful payment to process your order.
  • ‌Website Usage Data‌: As you browse our curated storage picks, view new home organizers, check bestseller organizer collections or navigate to product pages, we automatically collect non-personally identifiable information including your IP address, browser type, device information, page visit duration, click-through paths and interaction records with our website features.
  • ‌Customer Support Correspondence‌: When you reach out to our team with questions about our underbed storage boxes, desktop cabinet assembly, luggage storage bag shipping times or other after-sales inquiries, we keep records of your messages, contact information and resolution details to improve our service quality for 105K+ happy customers.
  • ‌Marketing Preference Data‌: If you subscribe to our newsletter to receive updates on new home storage gadget arrivals, exclusive discount offers for tidying products or limited-time promotions, we store your subscription status, email address and preference records to send you relevant content that matches your interest in home organization.

3. How We Use Your Collected Information

All personal information we collect is used for clear, legitimate purposes directly related to operating our home storage e-commerce platform, including:

  • Processing, verifying and fulfilling your orders for home storage gadgets, arranging shipping to your provided address, and sending you order confirmation, tracking updates and delivery notifications.
  • Managing your user account on www.homeplusbox.com, helping you save your favorite organizer items, view past purchase history and easily complete repeat checkout processes.
  • Customizing your shopping experience: recommending suitable space-saving storage products based on your browsing and purchase history, showing you new arrivals that match your previous interests in underbed storage, desktop organization or travel luggage storage solutions.
  • Providing timely customer support: responding to your product inquiries, handling return or exchange requests for our home storage items, and resolving any issues you encounter during your shopping journey with us.
  • Sending you optional marketing communications, including announcements of new home organizer drops, exclusive member discounts and seasonal tidying tips, only if you have explicitly opted in to receive these updates. You can unsubscribe from all marketing emails at any time with one simple click.
  • Maintaining website security: detecting and preventing fraudulent transactions, unauthorized access, malware attacks and other illegal activities that could threaten the safety of our platform and all our customers.
  • Conducting anonymous data analysis to optimize our website performance: adjusting product display layouts for our bestseller organizers, improving page loading speed, and upgrading the overall user experience to make browsing and shopping for home tidying tools more convenient.
  • Complying with legal obligations: retaining necessary order and transaction records to meet tax, commercial and regulatory requirements applicable to our business based in Osijek, Croatia.

4. Information Sharing and Disclosure

We never sell, rent or trade your personal information to unrelated third parties for their own marketing purposes without your explicit written consent. We only share your necessary information with trusted third parties strictly for the purposes of fulfilling your order and operating our platform, including:

  • ‌Authorized Service Providers‌: We work with vetted logistics and shipping partners who receive your shipping address and contact phone number only to deliver your purchased home storage products safely to your location. Our PCI-compliant payment processors receive your payment details exclusively to process your transaction securely. We also partner with cloud service providers that host our website data, all of whom are bound by strict data protection agreements that meet GDPR standards.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are required to do so by valid court order, government investigation, or other legal proceedings, to protect the legal rights, property and safety of HOME PLUS d.o.o. za trgovinu i usluge, our website users and the general public.
  • Business Transfer Scenarios: In the event of a full or partial merger, acquisition, asset sale or reorganization of our home storage e-commerce business, the personal information we hold may be transferred to the new operating entity, which will continue to be bound by the terms of this Privacy Policy.

5. Data Security Measures

We implement comprehensive industry-standard security measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or destruction. These measures include end-to-end SSL encryption for all data transmitted between your browser and www.homeplusbox.com, regular security patches and system updates for our website servers, role-based access controls that limit employee access to personal customer data only to the extent required for their job duties, and periodic third-party security audits to identify and fix any potential vulnerabilities. We store all your data on secure servers located within the European Economic Area, ensuring it is fully protected under the strictest EU data protection regulations. Despite our best efforts, no data transmission or storage system can be guaranteed to be 100% invulnerable, and we will notify you immediately in the unlikely event of a data breach that poses a high risk to your rights and freedoms, as required by GDPR rules.

6. Your Data Protection Rights

As a user located in the European Union or any region covered by applicable data protection laws, you hold a full set of rights over your personal information, including:

  • ‌Right of Access‌: You can request a free copy of all the personal data we hold about you at any time, to confirm how your information is being used on our home storage e-commerce platform.
  • ‌Right to Rectification‌: If you find that any of your personal information, such as your shipping address, contact phone number or email details, is inaccurate or outdated, you can contact us to request immediate correction of these details.
  • ‌Right to Erasure‌: You can request us to delete all your personal information stored on our systems, under circumstances where the data is no longer necessary for the original purposes we collected it for, or you withdraw your consent to our data processing activities, and there are no remaining legal obligations that require us to retain your data.
  • ‌Right to Restriction of Processing‌: You have the right to ask us to pause the processing of your personal data under specific situations, such as when you contest the accuracy of your data, or when our processing activities are no longer legitimate but you do not want us to fully delete your information.
  • ‌Right to Data Portability‌: You can request us to provide your personal data in a structured, commonly used and machine-readable format, so that you can easily transfer this data to another service provider if you wish.
  • ‌Right to Object‌: You can object at any time to our processing of your personal data for direct marketing purposes, or to processing activities we carry out based on our legitimate business interests, by contacting us through the channels listed in the contact section below.
    To exercise any of these rights, you can reach out to our data protection team via the contact information provided in Section 8 of this policy, and we will respond to your request within one month as required by GDPR regulations.

7. Cookies and Tracking Technologies

Our website www.homeplusbox.com uses standard cookies and similar tracking technologies to enhance your browsing experience while you shop for home storage gadgets. Necessary functional cookies are essential to keep your account logged in, maintain the items in your shopping cart as you navigate between product pages of underbed storage boxes, desktop cabinets and luggage storage bags, and ensure the checkout process works smoothly. We also use analytical cookies to collect anonymous website usage data that helps us understand how our customers interact with our bestseller organizer collections and new arrival sections, so we can continuously optimize our product displays and page layouts. You have full control over cookie settings in your own web browser, and you can choose to disable non-necessary cookies at any time, though this may affect some personalized functions of our website. We do not partner with third-party advertising networks to track your browsing activities across unrelated external websites for cross-site targeted advertising.

8. Contact Information

If you have any questions, concerns or requests related to this Privacy Policy, or if you wish to exercise any of your data protection rights, you can reach us through the following official contact channels:

  • Operating Entity: HOME PLUS d.o.o. za trgovinu i usluge
  • Official Website: www.homeplusbox.com
  • Email Address: demar@homeplusbox.com
  • Physical Address: Josipa Jurja Strossmayera 173, 31000 Osijek, Croatia
  • Contact Phone: +385 99 193 4364
    If you are not satisfied with our response to your data protection inquiry, you also have the right to submit a formal complaint to the competent data protection authority in Croatia.

9. Updates to This Privacy Policy

We may occasionally update this Privacy Policy to reflect changes to our business operations, new website features for our home storage product platform, updates to applicable Croatian or EU data protection laws, or regulatory requirements. Any revisions will be posted on this page, with the updated effective date clearly displayed at the top of the policy. We encourage you to review this Privacy Policy periodically when you visit www.homeplusbox.com, and your continued use of our website after the effective date of revised terms will be considered as your acknowledgment and acceptance of the updated policy.