Shipping Policy

Effective Date: August 5, 2026

1. Introduction

This Shipping Policy applies to all orders of carefully curated home storage gadgets placed via our official website www.homeplusbox.com, operated by HOME PLUS d.o.o. za trgovinu i usluge. As a brand trusted by 105K+ happy customers for our space-saving organization solutions including underbed storage boxes, desktop cabinets and luggage storage bags, we are committed to delivering your ordered tidying tools to you safely, quickly and transparently. All terms laid out in this policy clearly outline our processing timelines, shipping coverage regions, delivery fees, tracking rules and other relevant details to help you enjoy a smooth shopping journey when you browse, select and purchase our home organizer products.

2. Order Processing Timeline

Once you successfully place and complete payment for your order on our platform, our warehouse team will begin processing your purchase as fast as possible. All orders are verified, quality checked and packaged within 1 to 2 business days from the moment your payment is confirmed. Please note that order processing does not include weekends or official public holidays observed in Croatia. During peak sales periods, such as seasonal home tidying promotion events, popular new home storage gadget launch weeks or holiday shopping seasons, minor delays of up to 2 additional business days may occur due to high order volume, and we will send you a notification email in advance if your order processing needs extra time. Every product we pack goes through a quick pre-shipment check to make sure your selected durable underbed container, sleek desk organizer cabinet or durable luggage storage bag is intact and matches the exact SKU you ordered.

3. Shipping Coverage Regions & Delivery Timelines

We currently offer shipping to all destinations across the European Union, with tiered delivery timelines tailored to different regions:

• Domestic orders within Croatia: Standard delivery takes 2 to 5 business days after the order processing is completed. Customers based in Osijek and nearby surrounding regions can receive their home organizer items as fast as 2 business days after dispatch.
• Orders to neighboring EU countries including Slovenia, Hungary, Serbia and Bosnia and Herzegovina: Standard delivery takes 3 to 7 business days after shipment confirmation.
• Orders to other European Union member states: Standard delivery takes 5 to 12 business days, depending on the destination location and local logistics efficiency.

If you need your selected home storage items faster, we offer expedited shipping options at checkout for eligible regions. Expedited orders will be prioritized in our processing queue, and can arrive at your specified address within 2 to 4 business days after dispatch. The estimated delivery time shown at checkout is for reference only, and may be slightly extended due to uncontrollable circumstances such as extreme weather, local public health adjustments or unexpected logistics carrier delays.

4. Shipping Fees & Free Shipping Threshold

Our shipping fee structure is clear and no hidden charges will be added to your order at checkout:

• Standard shipping for domestic Croatian orders carries a flat rate of 3.99 EUR.
• Standard shipping for orders sent to neighboring EU countries carries a flat rate of 6.99 EUR.
• Standard shipping for orders to other EU member states carries a flat rate of 9.99 EUR.
• ‌All orders with a total purchase value over 79 EUR qualify for completely free standard shipping‌ across all our covered regions, no extra application or discount code required. The free shipping offer will be automatically applied to your cart once your total eligible order value meets the threshold. Expedited shipping fees are calculated dynamically based on your destination location and the total weight of your home storage products, and the exact cost will be clearly displayed for your confirmation before you submit payment.

5. Order Tracking & Delivery Updates

As soon as our warehouse team dispatches your order, we will send you a formal shipment confirmation email to the email address you registered on www.homeplusbox.com. This email will include your unique order tracking number and a direct link for you to monitor the real-time status of your delivery every step of the way. You can also log into your personal user account on our website anytime to view updated shipping progress, check your past order history and track all incoming parcels. All our shipping packages for home storage gadgets come with full tracking coverage, so you will never be left unsure of where your new underbed storage box, compact desktop cabinet or travel luggage storage bag is located during transit.

When the delivery courier arrives at your address, a signature confirmation from you or a designated recipient at the shipping location will be required to complete the handover. If no one is available to receive the parcel at the time of the first delivery attempt, the local courier will leave a delivery notification slip with instructions on rescheduling a second free delivery, or arranging for you to pick up the package at your nearest local courier service point. We are not responsible for parcels marked as successfully delivered after the courier completes handover to the provided shipping address, so please double check that your submitted shipping address, contact name and phone number are accurate before finalizing your order.

6. Damaged, Lost or Missing Shipments

In very rare cases where your order arrives with obvious exterior packaging damage, or the content inside the parcel is missing due to transit issues, please contact our support team within 48 hours of the delivery sign-off time, providing clear photos of the outer packaging, shipping label and damaged or missing items. Our team will review your case quickly and arrange a free re-shipment or eligible store credit to cover the value of the affected home storage product at no extra cost to you.

If your tracking information shows the parcel has been marked as lost by the logistics carrier and cannot be located, please reach out to us directly, and we will work with the courier team to launch a full investigation immediately. Once the lost parcel is officially confirmed by the carrier, we will resend your exact ordered products to you for free, no extra charges required.

For any questions or concerns about our Shipping Policy, you can reach our customer support team at any time via email at demar@homeplusbox.com, call us on +385 99 193 4364 during regular working hours, or send physical correspondence to our official address at Josipa Jurja Strossmayera 173, 31000 Osijek, Croatia. We are always ready to help resolve any shipping related inquiries to make sure you receive your high-quality, space-saving home storage gadgets and start tidying your cozy, organized living space as scheduled.