Terms of Service

Effective Date: August 5, 2026

1. Introduction and Agreement to Terms

Welcome to the official platform of HOME PLUS d.o.o. za trgovinu i usluge, accessible via www.homeplusbox.com, the exclusive e-commerce destination for our curated line of space-saving home storage gadgets. These Terms of Service constitute a legally binding agreement between you as the user, visitor or paying customer of our website, and HOME PLUS d.o.o. za trgovinu i usluge, the registered operator of this home organization product retail platform.

By accessing, browsing, creating an account, submitting an order, or interacting with any features of www.homeplusbox.com, you acknowledge that you have fully read, understood, and agreed to abide by every clause outlined in these Terms of Service, in addition to the provisions laid out in our publicly posted Privacy Policy, Refund and Returns Policy, and Shipping Policy. Our platform is built to help all our customers transform every cluttered corner of their living spaces into neat, cozy, well-organized areas, trusted by over 105,000 happy customers across the European Union. If you do not agree with any part of these terms, you may not access or make use of our website and our home storage product services.

2. Platform Eligibility and User Account Requirements

To create a personal user account on www.homeplusbox.com, you must be at least 18 years of age, or have reached the legal age of majority in the jurisdiction where you reside, and hold full legal capacity to enter into binding purchase agreements under applicable local laws. If you are registering an account on behalf of a minor, you take full legal responsibility for all activities conducted on that account, including all purchases of home storage items and all corresponding order payments.

When you register an account, you agree to provide accurate, current, complete personal information, including your full legal name, valid email address, working contact phone number, and accurate billing and shipping address details. You are fully responsible for safeguarding the security of your account login credentials, including your unique username and password, and you take full liability for all activities, order submissions, and account actions that take place under your registered account. You agree to notify us immediately via our official contact channels if you detect any unauthorized access to your account, or any suspected security breach that may compromise your login information. Our team reserves the right to suspend, temporarily restrict, or permanently terminate your account access at our sole discretion, if we detect falsified registration information, suspicious account activity, or any behavior that violates the rules outlined in these Terms of Service.

3. Product Information and Pricing Accuracy

All items listed on www.homeplusbox.com, including low-profile underbed storage boxes, sleek desk organizer cabinets, durable luggage storage bags, new home storage gadget arrivals, and our full collection of bestseller home organizers, are described with all reasonable efforts to display accurate product dimensions, material specifications, functional features, and real product photos that match the physical items we stock in our Osijek warehouse. However, minor variations in color, texture, or minor production differences that fall within standard manufacturing tolerance ranges may exist between the digital product display on your screen and the physical item you receive, and these differences do not qualify as confirmed product defects.

All product prices displayed on our platform are quoted in Euro, and all listed prices include applicable local value-added tax (VAT) rates required under Croatian and European Union commercial regulations, unless explicitly stated otherwise on the product page. We take all reasonable measures to ensure all pricing information displayed on our website is accurate, but typographical errors, system glitches, or unexpected pricing discrepancies may occasionally occur. If we discover that the listed price for any home storage product is incorrectly marked far below its actual intended retail price due to system error, we reserve the right to contact you to verify the correct pricing information before proceeding with your order processing, or to cancel your order and issue a full refund for any completed payment related to the incorrectly priced item, even if the order has already received initial processing confirmation. We are not obligated to honor obviously erroneous, unreasonably low prices caused by system technical failures.

4. Order Submission, Payment and Contract Formation

When you click the final checkout confirmation button after entering your payment details, you are submitting a formal, legally binding purchase offer to HOME PLUS d.o.o. za trgovinu i usluge for all home storage items added to your shopping cart. Our formal acceptance of your purchase offer is only confirmed after our team completes payment verification, order validation, and sends you an official order confirmation email to your registered email address. The formation of a formal sales contract between you and HOME PLUS d.o.o. za trgovinu i usluge only takes place after this order confirmation email is successfully dispatched.

All payments for orders placed on www.homeplusbox.com are processed via our PCI DSS-compliant, industry-recognized third-party payment partners, including major credit card networks, reputable digital wallet services, and other authorized payment methods clearly listed on our checkout page. We never store full unredacted credit card numbers, full CVV codes, or complete sensitive payment details on our own internal servers, to ensure all your transaction data is fully protected. You confirm that you hold the full legal authorization to use the selected payment method for your order, and you authorize us to charge the full corresponding order amount to your selected payment account at the time of purchase. If a payment transaction is declined, our system will notify you immediately, and your order will not enter processing status until the full valid payment is successfully completed.

We explicitly state, in alignment with our published Refund and Returns Policy, that no pure refund only requests where the customer retains the purchased physical product will be approved, under all standard circumstances, unless the narrow, clearly defined exception for completely destroyed, unreturnable items during transit is met. All returns are subject to the terms outlined in our public Refund and Returns Policy, which forms a supplementary, binding part of these Terms of Service.

5. Shipping, Delivery and Risk of Transfer

All shipping and delivery arrangements for your ordered home storage gadgets are governed by the full provisions of our published Shipping Policy, which is incorporated by reference into these Terms of Service. Once our warehouse team completes packing and hands over your order to our designated authorized logistics carrier, the full risk of loss, accidental damage, or destruction to the purchased items transfers fully from HOME PLUS d.o.o. za trgovinu i usluge to you as the customer.

We are responsible for providing you with accurate shipment tracking information immediately after your order is dispatched, and for collaborating with the logistics carrier to resolve issues related to lost parcels, severely damaged shipments, or missing packages, per the rules outlined in our Shipping Policy. All estimated delivery timelines displayed on our website, at checkout, or in order notifications are reference values only, and we will not be held liable for unforeseen delivery delays caused by extreme weather events, official government public safety regulations, logistics carrier operational disruptions, customs clearance adjustments, or any other force majeure circumstances that fall outside our reasonable operational control.

You are fully responsible for ensuring that the shipping address you submit during checkout is complete, accurate, and capable of receiving courier deliveries. Any additional costs incurred for failed delivery attempts caused by incorrect or incomplete address information you provided, or additional reshipping fees required for parcels returned to our warehouse due to unavailability of recipients, will be your sole responsibility to cover.

6. User Permitted Activities and Prohibited Conduct

We grant you a limited, non-exclusive, non-transferable, revocable permission to access, browse, and make personal, non-commercial use of www.homeplusbox.com for the purpose of shopping for home storage gadgets for your own personal household use. All rights, titles, and intellectual property rights to all content published on our website, including all product photos, brand logos, written product descriptions, website interface designs, promotional slogans like “Tidy Your Home Today”, “New Home Storage Gadgets Just Landed”, and all original text and visual assets are the exclusive property of HOME PLUS d.o.o. za trgovinu i usluge. You may not reproduce, modify, distribute, publicly display, or commercially exploit any of this website content without our explicit prior written consent.

You explicitly agree to not engage in any of the following prohibited activities while interacting with our platform:

• Distributing malware, viruses, malicious code, or any other harmful program designed to disrupt, damage, or compromise the normal operation of our website, or the security of other user accounts
• Using automated programs, web scrapers, crawlers, or data mining tools to bulk extract, harvest, or collect data from www.homeplusbox.com without our advance written approval
• Submitting fraudulent order details, falsified personal information, or creating fake user accounts to take advantage of promotional offers, abuse discount policies, or submit false invalid claims for returns or refunds
• Engaging in unauthorized resale of our home storage gadgets at marked-up prices using our website data, without entering a formal authorized reseller agreement with our team
• Posting, transmitting, or uploading harassing, defamatory, obscene, illegal, or infringing content via any public comment section, customer review area, or messaging function connected to our platform
• Attempting to gain unauthorized access to other user accounts, our internal website servers, or any other backend systems connected to the www.homeplusbox.com platform

Our team reserves the right to permanently ban your access to our website, cancel all pending orders placed under your account, and pursue appropriate legal remedies if you engage in any of these prohibited conduct activities.

7. Customer Reviews, Feedback and User Generated Content

Our platform allows registered customers to submit public product reviews, feedback, and tidying experience stories for the home storage items they have purchased from us, to share their happy tidying experiences with other shoppers in our community. When you submit any user generated content to our public review sections, you grant HOME PLUS d.o.o. za trgovinu i usluge a perpetual, royalty-free, worldwide, fully sublicensable right to use, reproduce, modify, adapt, publish, translate, display, and distribute your submitted content in any marketing materials, promotional campaigns, website displays, and social media content, for the sole purpose of showcasing real customer experiences with our home storage products.

You confirm that any review or user content you publish on our platform does not violate any third-party intellectual property rights, does not contain defamatory, illegal, or offensive content, and is a genuine, honest feedback based on your actual purchase and use experience. Our team reserves the right to moderate, edit, or remove any user submitted review content that violates these terms, contains inappropriate content, or does not relate to the actual use of our organization products.

8. Limitation of Liability

Under no circumstances will HOME PLUS d.o.o. za trgovinu i usluge, its directors, employees, logistics partners, or authorized affiliates be held liable for any indirect, incidental, consequential, special, or punitive damages that arise in connection with your use of our website, your purchase of our home storage products, or any related service provided via our platform. These excluded damages include but are not limited to lost profits, lost savings, lost data, indirect productivity losses, or any other non-direct financial or non-financial losses, regardless of whether our team has been advised of the possibility of such damages occurring.

In no event will the total aggregate maximum liability of HOME PLUS d.o.o. za trgovinu i usluge for any and all claims arising from your order, your use of our website, or these Terms of Service exceed the total actual monetary amount that you have paid to us for the specific order or related transaction that gives rise to the claim. This liability limitation clause applies to the fullest extent permitted under applicable Croatian and European Union consumer protection laws.

9. Modifications to Terms of Service

We reserve the right to update, revise, or modify the provisions of these Terms of Service at any time, at our sole discretion, to reflect changes to our business operations, new platform features, updates to regulatory requirements, or adjustments to our service rules. Any revised version of these Terms of Service will be posted on this official page of www.homeplusbox.com, with the updated effective date clearly marked at the top of the document. We will send a notification email to all registered account users to inform them of major material changes to these terms, at least 10 calendar days before the revised new terms formally take effect. Your continued access to our website, submission of new orders, or use of our platform services after the effective date of the revised terms will be considered as your full acceptance and agreement to all updates and modifications in the new Terms of Service.

10. Governing Law and Dispute Resolution

These Terms of Service, as well as all purchase agreements formed between you and HOME PLUS d.o.o. za trgovinu i usluge on our platform, are governed by, and interpreted in full accordance with the laws of the Republic of Croatia, without regard to its conflict of law principles. Any dispute, claim, or disagreement that arises out of or related to these Terms of Service, your order for home storage products, or your use of the www.homeplusbox.com platform will first go through good faith amicable negotiation between both parties. If the dispute cannot be resolved through friendly negotiation within 30 days, any legal proceedings related to the dispute will be exclusively submitted to the competent local courts based in Osijek, Croatia.

For all consumer users residing in the European Union, you may also opt to use the official EU Online Dispute Resolution (ODR) platform to submit your dispute resolution request, to reach a non-judicial amicable settlement, per your legal rights under EU consumer protection regulations.

11. Full Contact Information

If you have any questions, inquiries, or concerns related to these Terms of Service, you may reach our official support team through all of the following authorized contact channels:

• Registered Operating Entity: HOME PLUS d.o.o. za trgovinu i usluge
• Official Website: www.homeplusbox.com
• Contact Email: demar@homeplusbox.com
• Physical Registered Address: Josipa Jurja Strossmayera 173, 31000 Osijek, Croatia
• Official Contact Phone: +385 99 193 4364

Our customer support team is dedicated to responding to all your terms-related inquiries, order questions, and service requests within 3 business days, to help you enjoy a smooth, secure, pleasant shopping experience as you explore our curated home storage gadgets, organize your living space, and join our community of 105,000+ happy tidying customers. All provisions of these Terms of Service are considered fully severable: if any single clause is found to be invalid, unenforceable, or non-applicable by a competent legal authority, the remaining full body of the Terms of Service will remain in full legal force and effect.